Privacy Policy

Privacy Policy

At AJ SERVICES, we are committed to protecting the privacy and confidentiality of our customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with the privacy laws and regulations of Australia.

1. Information We Collect: 

We may collect personal information, including but not limited to:

• Contact details (such as name, address, email address, and phone number)
• Property information (such as property address and layout)
• Payment information (such as credit card details)
• CCTV footage and alarm system logs (as necessary for system maintenance and       troubleshooting)

2. Use of Personal Information:

We may use personal information for the following purposes:

• Providing and maintaining our services, including CCTV and alarm system installation, monitoring, and maintenance
• Contacting you regarding service updates, appointments, and billing inquiries
• Responding to your inquiries and requests
• Improving our products, services, and customer experience
• Compliance with legal obligations and regulatory requirements

3. Information Sharing and Disclosure: 

We may share your personal information in the following circumstances:

• With our trusted service providers, contractors, and technicians involved in the installation, maintenance, or repair of CCTV and alarm systems
• When required by law, court order, or government regulation
• Incase of a business merger, acquisition, or sale, where personal information may be transferred to the new owners or entities involved.
• With your explicit consent for any other purpose not listed in this Privacy Policy

4. Data Security: 

We employ industry-standard security measures to protect personal information from unauthorized access, alteration, disclosure, or  destruction. However, no method of data transmission or storage is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Retention of Personal Information: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will securely dispose of or de-identify personal information when it is no  longer needed.

6. Your Rights and Choices: You have certain rights regarding your personal information, including the right to access, update, or delete your information. If you wish to exercise these rights or have any concerns      about your personal information, please contact us using the contact details provided below.

7. Third-Party  Websites: Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to the Privacy Policy: 

We reserve the right to modify or update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us: 

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

0421 762 666  

service@ajcctv.com.au

By using our services or providing us with your personal information, you signify your consent to the terms of this Privacy Policy.